Privacy Policy
B MultiStore (“B MultiStore”, “BMS”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, online store, and related services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or use the B MultiStore website.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
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1. Information We Collect
Depending on how you use our website, we may collect information such as:
Personal Information
– Full name
– Email address
– Mobile/telephone number
– Billing address
– Shipping/delivery address
– Account login information
– Order information
– Customer support communications
Order Information
When you place an order, we may collect information necessary to process and fulfil your order, including:
– Products ordered
– Order number
– Quantity
– Price
– Delivery information
– Payment status
– Order history
Prescription Information
For products requiring a prescription, you may be asked to upload prescription documents or provide prescription-related information.
Prescription information may include information appearing on the prescription that is necessary for lawful order processing and verification.
We handle prescription information with appropriate care and only use it for legitimate purposes related to the applicable service and legal requirements.
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2. Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method used, payment providers may collect and process payment information such as card, banking, UPI, or other transaction details.
B MultiStore does not intentionally collect or store complete payment credentials such as full card numbers, CVV numbers, or banking passwords unless expressly stated otherwise.
Payment information may be handled according to the privacy policies and terms of the applicable payment provider.
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3. How We Use Your Information
We may use collected information to:
– Create and manage your account.
– Process and fulfil orders.
– Verify prescriptions where applicable.
– Arrange product delivery.
– Process payments and refunds.
– Provide customer support.
– Communicate with you about your orders.
– Send important service notifications.
– Improve our website and services.
– Prevent fraud and misuse.
– Maintain website security.
– Comply with applicable legal and regulatory requirements.
– Respond to lawful requests from authorities.
Where legally required, we will obtain appropriate consent before using information for specific purposes.
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4. Prescription and Healthcare Information
Prescription-related information requires particular care.
Where you submit a prescription:
1. We may review it for order fulfilment and verification.
2. It may be accessed by authorised personnel or relevant service providers where necessary.
3. We may retain it for the period required for legitimate business, legal, regulatory, safety, or record-keeping purposes.
4. We will not intentionally use prescription information for unrelated purposes without an appropriate legal basis or consent where required.
You should not upload a prescription or healthcare document belonging to another person unless you are authorised to provide it.
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5. Cookies and Similar Technologies
B MultiStore may use cookies and similar technologies to help operate and improve our website.
Cookies may be used to:
– Keep you signed in.
– Remember shopping-cart information.
– Remember preferences.
– Improve website functionality.
– Understand website usage.
– Improve security.
– Support analytics and performance measurement.
– Provide relevant features and services.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
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6. Website Analytics
We may use analytics and similar technologies to understand how visitors use our website.
This may help us understand:
– Which pages are visited.
– How visitors navigate the website.
– Website performance.
– General usage patterns.
– Technical problems.
Where third-party analytics services are used, those services may process information according to their own privacy policies.
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7. Sharing of Information
We may share information with appropriate third parties where necessary to provide our Services.
These may include:
– Payment processors
– Delivery and courier partners
– Technology and hosting providers
– Website service providers
– Customer support providers
– Professional advisers
– Relevant healthcare or pharmacy personnel
– Government or regulatory authorities where legally required
We do not intend to sell your personal information to third parties for their independent marketing purposes.
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8. Service Providers
We may use third-party service providers to operate parts of our website and business.
Such providers may assist with:
– Website hosting
– Payment processing
– Delivery
– Email communication
– SMS or messaging
– Website security
– Analytics
– Technical support
We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.
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9. Data Security
We take reasonable technical and organisational measures to protect personal information against:
– Unauthorised access
– Unauthorised disclosure
– Loss
– Misuse
– Alteration
– Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are also responsible for protecting your account password and login information.
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10. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
– Providing our Services
– Completing transactions
– Maintaining business records
– Resolving disputes
– Preventing fraud
– Meeting legal requirements
– Meeting regulatory requirements
– Enforcing agreements
The retention period may vary depending on the type of information and the purpose for which it was collected.
Prescription and medicine-related records may be retained for periods required by applicable laws or regulations.
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11. Your Rights
Subject to applicable law, you may have rights relating to your personal information, which may include:
– Requesting access to certain personal information.
– Requesting correction of inaccurate information.
– Requesting deletion where legally permitted.
– Withdrawing consent where processing is based on consent.
– Raising a privacy-related complaint.
– Requesting information about how your personal information is processed.
Some requests may be subject to legal, regulatory, security, or record-retention requirements.
To exercise an applicable privacy right, contact us using the details provided below.
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12. Children’s Privacy
Our Services are not intended to encourage children to independently purchase medicines or regulated healthcare products.
Where products are purchased for children, the purchase should be made by a parent, guardian, or other authorised adult.
We do not knowingly request unnecessary personal information from children.
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13. Marketing Communications
Where permitted by applicable law, we may send information about:
– Offers
– Discounts
– New products
– Services
– Promotions
– Other B MultiStore updates
You may unsubscribe from promotional communications where an unsubscribe option is provided.
Transactional and essential service communications, such as order confirmations and delivery updates, may continue where necessary to provide the Services.
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14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
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15. International Data Processing
Depending on the service providers we use, personal information may be processed or stored in locations outside your immediate state or country, subject to applicable law.
Where required, appropriate safeguards will be considered for such processing.
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16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the Last Updated date at the top of this page.
You should periodically review this page to remain informed about how we handle personal information.
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17. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, contact:
B MultiStore
Business/Company Name: [B MultiStore]
Registered Address: [A-28 Valamnagar shopping, simadagam, surat, guj. 395006]
Email: [info@bmultistore.com]
Phone: [+91 ]
Customer Support Hours: [10.00 am to 5.00 pm]
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18. Acceptance
By using the B MultiStore website and Services, you acknowledge that you have read and understood this Privacy Policy.
Thank you for trusting B MultiStore.