Terms & Conditions

Welcome to B MultiStore (“B MultiStore”, “BMS”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of the B MultiStore website, mobile website, online store, products, services, and related features (collectively, the “Services”).

By accessing, browsing, registering on, or placing an order through our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. About B MultiStore

B MultiStore is an online retail platform offering products and services across categories such as:

• Pharmacy and medicines
• Health & Wellness
• Healthcare Devices
• Personal Care
• Beauty Care
• Baby Care
• Women’s Care
• Men’s Care
• Old Age Care
• Home Cleaning & Home Care
• Other health, beauty and everyday-care products

Certain products may be subject to prescription, age, regulatory, availability, or other legal requirements.

2. Eligibility

By using this website, you confirm that:

1. You are legally capable of entering into a binding agreement.
2. The information you provide to us is accurate and complete.
3. You will use the website only for lawful purposes.
4. You will not use our Services to purchase products for any unlawful or prohibited purpose.

If you are purchasing a product on behalf of another person, you confirm that you are authorised to do so.

3. Account Registration

Some features may require you to create an account.

You are responsible for:

• Providing accurate registration information.
• Keeping your login credentials confidential.
• Maintaining the security of your account.
• Informing us if you believe your account has been accessed without authorisation.

You are responsible for activities carried out through your account unless caused by circumstances beyond your reasonable control.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being misused, fraudulent, or operated in violation of these Terms.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, specifications, availability, and other information displayed on the website are accurate.

However:

• Product images may differ slightly from the actual product.
• Packaging, labels, colours, or manufacturer information may change.
• Product availability may change without notice.
• Information provided by manufacturers or suppliers may occasionally contain errors.

We reserve the right to correct errors and update product information at any time.

5. Medicines and Prescription Products

Certain medicines and healthcare products may require a valid prescription or other legally required documentation.

Where applicable:

1. You may be required to upload a valid prescription through the website.
2. The prescription may be reviewed by the appropriate authorised person/pharmacist.
3. We may contact you to verify prescription information.
4. We may refuse, modify, or cancel an order where the prescription is invalid, incomplete, expired, unclear, inappropriate, or otherwise does not satisfy applicable requirements.
5. Prescription medicines will be supplied only in accordance with applicable laws and regulations.
6. We do not guarantee availability of any particular medicine or brand.
7. We may offer an alternative product only where permitted and with appropriate customer consent and/or professional approval.

Do not use our website as a substitute for consultation with a qualified doctor, pharmacist, or other healthcare professional.

6. Prescription Upload

When you upload a prescription, you confirm that:

• The prescription belongs to you or you are authorised to submit it.
• The information provided is genuine and accurate.
• You have not altered, manipulated, or falsified the prescription.
• You have permission to provide any personal information contained in the prescription.

We may reject prescriptions that appear fraudulent, altered, unreadable, incomplete, expired, or otherwise unsuitable for fulfilment.

Prescription information will be handled according to our Privacy Policy and applicable law.

7. Product Use and Medical Disclaimer

Information displayed on B MultiStore, including product descriptions, health information, articles, recommendations, or other content, is provided for general informational purposes.

Such information does not constitute:

• Medical diagnosis
• Medical treatment
• Professional medical advice
• A substitute for consultation with a qualified healthcare professional

Always read the product label and instructions before use and follow the advice of your doctor or pharmacist where applicable.

If you have questions regarding a medicine or healthcare product, consult a qualified healthcare professional.

8. Product Prices

Prices displayed on the website are subject to change without prior notice.

Prices may be affected by:

• Manufacturer changes
• Taxes and applicable charges
• Promotional offers
• Availability
• Pricing errors
• Regulatory requirements

Where an obvious pricing error occurs, we reserve the right to cancel the affected order and refund any amount already paid.

9. Orders

Placing an order constitutes a request to purchase products from B MultiStore.

An order is not considered finally accepted until we confirm it in accordance with our ordering process.

We reserve the right to:

• Accept or reject an order.
• Limit quantities.
• Cancel an order.
• Request additional information.
• Request prescription verification.
• Correct pricing or product information.
• Cancel orders affected by stock or technical errors.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund/Cancellation Policy.

10. Payment

We may provide various payment methods, including online payment and other methods displayed at checkout.

You agree to provide accurate payment information and authorise the applicable payment provider to process your transaction.

We do not normally store complete card or banking credentials on our website unless specifically stated in our applicable privacy and payment arrangements.

Payment processing may be handled by third-party payment service providers subject to their own terms and policies.

11. Delivery

We will make reasonable efforts to deliver orders to the address provided during checkout.

Delivery times may vary depending on:

• Delivery location
• Product availability
• Prescription verification
• Courier availability
• Weather
• Public holidays
• Government restrictions
• Other circumstances beyond our reasonable control

Estimated delivery times are not necessarily guaranteed delivery dates.

You are responsible for providing a complete and accurate delivery address and contact information.

12. Delivery of Prescription Products

Prescription products may require additional verification before dispatch.

An order containing prescription products may therefore take longer to process than a standard product order.

We may contact you for additional information before dispatching such products.

13. Cancellation

You may request cancellation of an order subject to its processing and dispatch status and our applicable Cancellation Policy.

Orders may not be cancellable once they have been dispatched or where applicable law or product restrictions prevent cancellation.

For prescription medicines and other regulated products, additional cancellation restrictions may apply.

14. Returns and Refunds

Returns and refunds are subject to our applicable Return, Refund & Cancellation Policy.

Certain products may not be eligible for return because of:

• Regulatory restrictions
• Health and hygiene considerations
• Product safety requirements
• Prescription requirements
• Opened or used packaging
• Product-specific restrictions

Where a return is permitted, the product may need to meet the conditions specified in our Return & Refund Policy.

15. Damaged, Incorrect or Missing Products

If you receive:

• A damaged product
• An incorrect product
• A missing product
• A product with an apparent packaging issue

please contact our customer support within the period specified in our Return & Refund Policy.

We may request photographs, videos, order details, packaging information, or other evidence to investigate the issue.

16. Promotions and Discounts

B MultiStore may offer discounts, promotional codes, coupons, special offers, or other promotions.

Promotions may be subject to additional terms, including:

• Minimum order values
• Product restrictions
• Validity periods
• Customer limits
• Usage limits

Unless otherwise stated, promotional offers cannot be combined with other offers.

We reserve the right to modify or withdraw promotions subject to applicable law.

17. Website Content

All website content, including:

• Text
• Product descriptions
• Graphics
• Images
• Logos
• Icons
• Videos
• Page layouts
• Software
• Website design

is owned by or licensed to B MultiStore or its respective content providers, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

18. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Provide false or misleading information.
• Upload fraudulent prescriptions or documents.
• Attempt to gain unauthorised access to our systems.
• Introduce malicious software or harmful code.
• Interfere with website functionality.
• Scrape or systematically copy website content without permission.
• Use another person’s account without authorisation.
• Attempt fraudulent transactions.
• Abuse promotional offers or discount systems.

We may restrict or terminate access where misuse is suspected.

19. Third-Party Services and Links

Our website may contain links to or integrations with third-party services such as payment providers, delivery partners, analytics services, or other external platforms.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their respective terms and privacy policies.

20. Privacy

Your use of B MultiStore is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store, protect, and process personal information.

By using our Services, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable law.

21. Intellectual Property

The B MultiStore name, logo, branding, website design, graphics, content, and other proprietary materials may be protected by applicable intellectual property laws.

Nothing in these Terms grants you ownership of our intellectual property.

You may use the website only for personal and legitimate shopping purposes unless we provide written permission for another use.

22. Disclaimer of Warranties

To the extent permitted by applicable law, B MultiStore provides the website and its Services on an “as available” basis.

We do not guarantee that:

• The website will always be available.
• The website will always operate without interruption.
• Product information will always be completely error-free.
• Every product will always be available.
• Delivery will always occur within an estimated timeframe.

Nothing in these Terms excludes any consumer rights or legal protections that cannot lawfully be excluded.

23. Limitation of Liability

To the maximum extent permitted by applicable law, B MultiStore will not be responsible for losses arising from circumstances beyond our reasonable control.

This may include events such as:

• Natural disasters
• Government restrictions
• Public emergencies
• Network failures
• Courier disruptions
• Supplier delays
• Technical failures
• Unauthorised third-party activity

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

24. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, pandemics, strikes, transportation disruptions, government restrictions, internet failures, power failures, or other similar events.

25. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer protection and other mandatory legal rights, disputes relating to these Terms or your use of the Services shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the applicable location of B MultiStore.

27. Customer Support

For questions regarding orders, products, prescriptions, returns, payments, or these Terms, please contact us:

B MultiStore

Business/Company Name: [B MultiStore]

Registered Address: [A-28 Valamnagar shopping, simadagam, surat, guj. 395006]

Email: [info@bmultistore.com]

Phone: [+ 91 ]

Customer Support Hours: [10.00 am to 5.00 pm]

28. Acceptance of Terms

By accessing or using B MultiStore, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of our website.

Thank you for choosing B MultiStore.