Return, Refund & Cancellation Policy
At B MultiStore, we aim to provide customers with quality products and a reliable shopping experience.
This Return, Refund & Cancellation Policy explains when an order may be cancelled, returned, replaced, or refunded.
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1. General Return Policy
Returns are accepted only for eligible products and under the conditions described in this policy.
Because B MultiStore sells medicines, healthcare products, personal-care products, beauty products, baby-care products, and other goods, some products may not be eligible for return due to safety, hygiene, regulatory, or product-specific restrictions.
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2. Products Eligible for Return
Where applicable, a product may be eligible for return if:
– The wrong product was delivered.
– The product arrived damaged.
– The product is defective.
– The product is missing from the order.
– The product does not match the confirmed order.
– The product qualifies for return under its specific product policy.
The product may need to be unused, unopened, and in its original packaging unless the issue concerns damage or defect.
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3. Products That May Not Be Returnable
For health, safety, hygiene, and regulatory reasons, certain products may not be eligible for return, including but not limited to:
– Prescription medicines
– Certain non-prescription medicines
– Opened medicines
– Products that have been used
– Personal hygiene products
– Feminine hygiene products
– Certain baby-care hygiene products
– Opened cosmetics or beauty products
– Certain healthcare devices
– Products with broken seals
– Products specifically identified as non-returnable
Return eligibility may also depend on applicable law and the specific product listing.
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4. Prescription Medicines
Prescription medicines may be subject to strict return and cancellation restrictions.
Once a prescription medicine has been dispensed or dispatched, it may generally not be eligible for return except where required by applicable law or where the product was supplied incorrectly, damaged, defective, or otherwise qualifies for a remedy.
Customers should carefully verify their order before completing the purchase.
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5. Cancellation Before Dispatch
Customers may request cancellation before an order has been dispatched.
Cancellation is subject to:
– Order processing status
– Product type
– Prescription requirements
– Applicable legal restrictions
– Payment status
A cancellation request does not guarantee cancellation if the order has already entered fulfilment or dispatch.
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6. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If cancellation is not possible, the customer may need to follow the applicable return or delivery-refusal procedure, subject to product eligibility and applicable law.
Prescription and regulated products may have additional restrictions.
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7. How to Request a Cancellation
To request cancellation, contact B MultiStore customer support as soon as possible and provide:
– Order number
– Customer name
– Registered mobile number or email
– Products to be cancelled
– Reason for cancellation, where requested
We will inform you whether cancellation is possible.
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8. Return Request Period
Eligible return requests should be submitted within the return period displayed on the relevant product page, order information, or communicated by B MultiStore.
If no product-specific period is stated, contact customer support as soon as possible after receiving the order.
Certain damaged, defective, incorrect, or missing-product claims may have separate reporting requirements.
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9. How to Request a Return
To request a return, contact B MultiStore customer support or use the applicable return facility provided on the website.
You may be asked to provide:
– Order number
– Product name
– Reason for return
– Photographs or video
– Product packaging information
– Invoice/order details
– Other information reasonably required to verify the claim
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10. Return Conditions
Where a return is approved, the product may need to:
– Be unused.
– Be unopened.
– Remain in original packaging.
– Include labels and seals.
– Include accessories where applicable.
– Include the invoice or order information.
– Be in a condition suitable for return.
These conditions may not apply in the same way where the product was delivered damaged, defective, incorrect, or otherwise does not conform to the order.
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11. Damaged Products
If your order arrives damaged:
1. Do not use the affected product.
2. Take photographs or video of the package and product.
3. Contact B MultiStore customer support promptly.
4. Provide your order details.
5. Follow the instructions provided by our support team.
We may investigate the issue before approving a replacement or refund.
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12. Wrong Product
If you receive a product different from the product you ordered, contact us promptly.
After verification, we may provide an appropriate resolution, which may include:
– Replacement
– Return and replacement
– Refund
– Another legally appropriate remedy
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13. Defective Products
If a product appears defective, contact customer support with details of the problem.
Depending on the product, manufacturer warranty, applicable law, and circumstances, the resolution may involve:
– Replacement
– Repair
– Refund
– Manufacturer warranty support
– Another applicable remedy
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14. Missing Products
If one or more products are missing from your order, notify B MultiStore customer support as soon as possible.
We may verify:
– Order records
– Packing information
– Delivery information
– Shipment details
After verification, we will provide an appropriate resolution where the claim is valid.
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15. Refunds
Where a refund is approved, the refund amount may depend on:
– Product price
– Applicable shipping charges
– Promotional discounts
– Partial cancellations
– Return eligibility
– Payment method
– Applicable law
Refunds will generally be made using the original payment method where technically and legally possible.
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16. Refund Processing Time
After a refund is approved, processing may require additional time depending on:
– Internal processing
– Payment gateway
– Bank
– Card issuer
– UPI provider
– Other payment service provider
B MultiStore does not control processing times imposed by external financial institutions.
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17. Shipping Charges and Refunds
Shipping charges may be treated differently depending on the reason for the return or cancellation.
Where the issue is attributable to B MultiStore, such as an incorrect product or qualifying damaged product, the applicable delivery charge may be considered for refund subject to verification and applicable law.
For customer-requested cancellations or returns, shipping charges may not always be refundable.
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18. Promotional Orders
If an order was placed using:
– Coupon codes
– Discounts
– Promotional offers
– Free-shipping offers
– Cashback or other promotional benefits
the refund may be adjusted according to the applicable promotional terms.
A promotional benefit may not be reinstated after cancellation or return unless expressly stated.
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19. Partial Returns
Where permitted, customers may be able to return selected eligible products from an order without returning the entire order.
The refund will generally apply only to the eligible returned products and applicable charges.
Prescription and restricted products may have different rules.
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20. Exchange or Replacement
Where appropriate and available, B MultiStore may offer a replacement instead of a refund.
Replacement depends on:
– Product availability
– Product eligibility
– Nature of the issue
– Applicable legal requirements
If a replacement is unavailable, an applicable refund or other remedy may be provided.
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21. Non-Delivery and Refused Orders
If an order cannot be delivered because:
– The customer provided an incorrect address.
– The customer was unavailable.
– Delivery attempts failed.
– The customer refused delivery.
– The customer could not complete required verification.
the order may be returned to B MultiStore.
Any refund will be handled according to the circumstances, product type, and applicable policy.
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22. Prescription Verification Failure
If a prescription cannot be verified or does not satisfy applicable requirements, B MultiStore may cancel the affected prescription product.
Where payment has already been received, an applicable refund may be processed according to the payment method and applicable requirements.
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23. Refunds for Unavailable Products
If an item becomes unavailable after payment has been received and B MultiStore cannot fulfil the item, we may cancel the affected item and process an applicable refund.
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24. Return Inspection
Returned products may be inspected before a refund or replacement is approved.
We may reject a return where:
– The product does not match the returned order.
– The product has been used or damaged by the customer.
– Packaging or seals have been intentionally altered.
– The return does not satisfy applicable eligibility requirements.
– There is evidence of fraud or misuse.
Nothing in this section limits mandatory consumer rights under applicable law.
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25. Fraudulent or Abusive Returns
B MultiStore may investigate unusual or potentially fraudulent return activity.
Where permitted by law, we may restrict or suspend return privileges or accounts where there is evidence of:
– Fraud
– False claims
– Repeated misuse
– Product substitution
– Abuse of promotional policies
– Other unlawful activity
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26. Customer Support
For return, refund, or cancellation requests, contact:
B MultiStore
Business/Company Name: [B MultiStore]
Registered Address: [A-28 Valamnagar society, simadagam, surat, gujarat 395006]
Email: [info@bmultistore.com]
Phone: [+91 8320194559]
Customer Support Hours: [10.00 am to 5.00 pm]
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27. Changes to This Policy
B MultiStore may update this Return, Refund & Cancellation Policy from time to time.
The updated version will be published on this page with a revised Last Updated date.
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28. Related Policies
Please also review:
– Prescription & Medicine Policy
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29. Customer Acknowledgement
By placing an order with B MultiStore, you acknowledge that you have read and understood this Return, Refund & Cancellation Policy and agree to the applicable terms, subject to your rights under applicable law.
Thank you for choosing B MultiStore.