Shipping & Delivery Policy
At B MultiStore, we aim to provide a safe, reliable, and convenient delivery experience for all eligible orders.
This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered, and handled when delivery issues occur.
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1. Delivery Areas
B MultiStore may deliver products to eligible locations within India, subject to:
– Product availability
– Courier service availability
– Delivery-area restrictions
– Applicable laws and regulations
– Product-specific restrictions
Some products or locations may not be eligible for delivery.
The availability of delivery to your address will be confirmed during checkout or order processing.
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2. Order Processing
After you place an order, we will process it after receiving the required order and payment information.
For prescription products, processing may begin only after the prescription has been appropriately reviewed and verified.
Order processing time may vary depending on:
– Product availability
– Prescription verification
– Payment confirmation
– Warehouse processing
– Customer information
– Delivery location
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3. Prescription Orders
Orders containing prescription medicines may require additional processing time.
Before dispatch, we may:
1. Review the uploaded prescription.
2. Verify relevant prescription information.
3. Contact you if clarification is required.
4. Confirm product availability.
5. Process the order in accordance with applicable requirements.
If a prescription cannot be verified or does not meet applicable requirements, the affected product may not be dispatched.
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4. Estimated Delivery Time
The estimated delivery time displayed during checkout or communicated after ordering is an estimate and may vary.
Delivery may be affected by:
– Location
– Courier availability
– Product availability
– Prescription verification
– Weather conditions
– Public holidays
– Traffic or transportation delays
– Government restrictions
– Unexpected operational issues
An estimated delivery date is therefore not necessarily a guaranteed delivery date.
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5. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during checkout or communicated before order confirmation.
Shipping charges may vary depending on:
– Delivery location
– Order value
– Product type
– Delivery service
– Promotional offers
Where a free-shipping offer is available, additional conditions may apply.
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6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please check the following before placing your order:
– Customer name
– House/building number
– Street/locality
– City
– State
– PIN code
– Contact number
B MultiStore may not be responsible for delivery delays caused by an incorrect or incomplete address supplied by the customer.
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7. Order Tracking
Where tracking is available, customers may receive tracking information through the website, email, SMS, WhatsApp, or another available communication method.
Tracking information is generally provided by the applicable delivery partner.
Tracking updates may take some time to appear after an order has been dispatched.
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8. Delivery Attempts
The delivery partner may make one or more delivery attempts according to its applicable procedures.
Please ensure that:
– Someone is available to receive the order.
– Your phone number is reachable.
– The delivery address is accessible.
– Any required delivery verification can be completed.
If delivery cannot be completed after the applicable attempts, the order may be returned to the sender.
Additional delivery charges may apply if a new delivery attempt is requested, where permitted.
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9. Delivery of Medicines
Medicines will be delivered only in accordance with applicable laws, regulations, prescription requirements, and other applicable restrictions.
For prescription medicines:
– A valid prescription may be required.
– Prescription verification may be required before dispatch.
– The quantity supplied may be subject to applicable requirements.
– Certain medicines may have additional delivery restrictions.
– We may refuse or cancel an order where lawful supply requirements cannot be satisfied.
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10. Product Availability
If an ordered product becomes unavailable before dispatch, we may:
– Contact you regarding an available alternative, where appropriate.
– Remove the unavailable item from the order.
– Cancel the affected item.
– Provide an applicable refund.
We will not substitute a prescription medicine without appropriate customer consent and/or professional or legal requirements being satisfied.
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11. Damaged Package
If your package appears damaged at the time of delivery:
1. Inspect the package where reasonably possible.
2. Take photographs or video evidence if appropriate.
3. Contact B MultiStore customer support as soon as possible.
4. Provide your order number and relevant details.
Do not use a product that appears damaged, tampered with, contaminated, or otherwise unsafe.
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12. Wrong or Missing Product
If you receive an incorrect or missing product, contact customer support as soon as possible.
Please provide:
– Order number
– Product name
– Description of the issue
– Photographs/videos where requested
– Packaging information where available
We will investigate the issue and provide an appropriate resolution according to our Return, Refund & Cancellation Policy and applicable law.
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13. Failed or Delayed Delivery
Delivery may be delayed because of circumstances including:
– Incorrect address
– Customer unavailable
– Incorrect contact information
– Courier delays
– Severe weather
– Transportation disruption
– Public holidays
– Government restrictions
– Product verification
– Prescription verification
– Technical problems
– Events beyond our reasonable control
We will make reasonable efforts to assist with delivery-related issues.
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14. Undelivered or Returned Orders
An order may be returned to B MultiStore if:
– The customer cannot be reached.
– The delivery address is incorrect.
– Delivery attempts are unsuccessful.
– The customer refuses delivery.
– The product cannot legally or safely be delivered.
– A prescription cannot be verified where required.
Any refund or re-delivery will be handled according to the applicable order and refund conditions.
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15. Cash on Delivery
If Cash on Delivery (“COD”) is available, it may be subject to:
– Product eligibility
– Order-value limits
– Delivery-location availability
– Verification requirements
COD may not be available for every product or location.
Prescription products may be subject to additional requirements.
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16. Delivery Verification
For certain orders, we may require delivery verification such as:
– Order confirmation
– OTP verification
– Customer identification
– Prescription-related verification
– Other information required by applicable law or delivery procedures
The purpose of such verification may include protecting customers and preventing fraudulent transactions.
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17. Free Delivery Offers
From time to time, B MultiStore may provide free-delivery promotions.
Such promotions may have conditions relating to:
– Minimum order value
– Selected products
– Selected locations
– Promotional periods
– Customer eligibility
The applicable conditions will be displayed with the promotion.
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18. Contactless or Special Delivery Instructions
Where supported by the delivery partner, customers may provide reasonable delivery instructions.
However, special instructions cannot override:
– Legal requirements
– Prescription verification
– Identity or OTP verification
– Delivery-partner procedures
– Product safety requirements
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19. Delivery to Restricted Locations
Certain products may not be deliverable to particular locations due to legal, regulatory, logistical, or product-specific restrictions.
If an order cannot legally or practically be delivered to your location, B MultiStore may cancel the affected item or order and provide an applicable refund.
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20. Changes to Delivery Address
If you need to change your delivery address after placing an order, contact customer support as soon as possible.
Address changes may not be possible once an order has been dispatched or handed over to a delivery partner.
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21. Refunds for Delivery Issues
Where a refund is applicable because of a delivery issue, it will be processed according to our Return, Refund & Cancellation Policy.
Refund processing times may depend on the payment method and payment provider.
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22. Customer Responsibilities
Customers are responsible for:
– Providing accurate delivery information.
– Being available to receive orders.
– Providing required verification.
– Following applicable product instructions.
– Reporting delivery problems promptly.
– Not accepting or using products that appear unsafe or tampered with.
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23. Force Majeure
B MultiStore will not be responsible for delivery delays caused by circumstances beyond our reasonable control, including:
– Natural disasters
– Floods
– Severe weather
– Epidemics or pandemics
– Strikes
– Transportation disruptions
– Government restrictions
– Network or technology failures
– Other unforeseen events
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24. Changes to This Policy
B MultiStore may update this Shipping & Delivery Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.
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25. Contact Us
For shipping or delivery questions, contact:
B MultiStore
Business/Company Name: [B MultiStore]
Registered Address: [A-28 Valamnagar shopping, simadagam, surat, guj. 395006]
Email: [info@bmultistore.com]
Phone: [+91 ]
Customer Support Hours: [10.00 am to 5.00 pm]
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26. Related Policies
Please also review:
– Terms & Conditions
– Privacy Policy
– Return, Refund & Cancellation Policy
– Prescription & Medicine Policy
Thank you for choosing B MultiStore.