Prescription & Medicine Policy
B MultiStore (“B MultiStore”, “BMS”, “we”, “us”, or “our”) is committed to providing a safe and responsible online shopping experience for medicines and healthcare products.
This Prescription & Medicine Policy explains how prescription medicines, prescription uploads, medicine orders, verification, substitutions, cancellations, and related information are handled through B MultiStore.
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1. Scope of This Policy
This policy applies to medicines and healthcare products sold through B MultiStore that are subject to prescription, pharmacist review, legal restrictions, or other applicable requirements.
It should be read together with our:
– Terms & Conditions
– Privacy Policy
– Shipping & Delivery Policy
– Return, Refund & Cancellation Policy
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2. Prescription Requirement
Certain medicines may require a valid prescription from a qualified healthcare professional.
Where a prescription is required:
1. You must provide a valid prescription.
2. The prescription must contain sufficient information for verification.
3. The prescription may be reviewed by an appropriately authorised person.
4. We may contact you if clarification is required.
5. The order will be processed only where applicable legal and professional requirements are satisfied.
We do not encourage customers to purchase prescription medicines without a valid prescription where one is legally required.
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3. Uploading a Prescription
Where prescription upload is available, you may upload a clear copy or image of your prescription through the designated B MultiStore facility.
The uploaded prescription should be:
– Clear and readable.
– Complete.
– Genuine.
– Current and valid where applicable.
– Issued by an appropriately qualified healthcare professional.
– Unaltered or unmodified.
Do not upload documents that have been forged, altered, manipulated, or otherwise misrepresented.
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4. Prescription Verification
A submitted prescription may be reviewed before the order is accepted or dispatched.
Verification may include checking:
– Prescription clarity.
– Medicine name.
– Strength and dosage information.
– Quantity.
– Date where relevant.
– Prescriber information.
– Patient information where required.
– Other information necessary for lawful fulfilment.
Verification does not replace consultation with your doctor or other healthcare professional.
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5. Invalid or Unclear Prescription
We may reject or request clarification for a prescription if it is:
– Unclear or unreadable.
– Incomplete.
– Expired where applicable.
– Altered or appears suspicious.
– Missing required information.
– Not appropriate for the requested product.
– Otherwise unable to satisfy applicable requirements.
If an order cannot be fulfilled because the prescription cannot be verified, the affected order or product may be cancelled.
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6. Prescription Authenticity
Customers must not submit:
– Fake prescriptions.
– Altered prescriptions.
– Forged prescriptions.
– Previously used prescriptions where reuse is not permitted.
– Prescriptions belonging to another person without appropriate authorisation.
Submitting fraudulent documentation may result in order cancellation and may be reported to appropriate authorities where required by law.
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7. Medicine Availability
Medicine availability may depend on:
– Current stock.
– Manufacturer supply.
– Distributor availability.
– Prescription requirements.
– Applicable laws and regulations.
– Delivery restrictions.
If a prescribed medicine is unavailable, we may contact you regarding available options where permitted.
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8. Substitution of Medicines
B MultiStore will not automatically substitute a prescription medicine merely because another product is available.
Any substitution will be handled only where permitted by applicable law and appropriate professional requirements.
Where customer consent is required, we may contact the customer before making the substitution.
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9. Generic Medicines
Where applicable, B MultiStore may offer generic medicines.
A generic medicine should not be treated as an automatic substitute for a prescribed medicine unless the substitution is permitted and appropriately authorised under applicable requirements.
Customers should consult their doctor or pharmacist if they have questions regarding generic medicines.
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10. Medicine Dosage and Usage
B MultiStore does not prescribe medicines or determine treatment plans.
Customers should use medicines strictly according to:
– Their valid prescription.
– Instructions provided by their healthcare professional.
– Product packaging.
– Patient information or official product instructions.
Do not change dosage, frequency, duration, or method of use without appropriate professional advice.
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11. Medical Advice Disclaimer
Information displayed on B MultiStore is intended for general informational purposes.
It should not be considered a substitute for professional medical advice, diagnosis, or treatment.
If you have questions about:
– Symptoms
– Diagnosis
– Medicine interactions
– Side effects
– Dosage
– Pregnancy-related medicine use
– Existing medical conditions
– Allergies
– Changing medication
consult an appropriately qualified healthcare professional.
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12. Prescription Information Privacy
Prescription documents may contain personal and healthcare-related information.
B MultiStore will handle prescription information according to our Privacy Policy and applicable legal requirements.
Access may be limited to authorised personnel and service providers who need the information for legitimate purposes such as:
– Prescription verification.
– Order fulfilment.
– Customer support.
– Legal or regulatory compliance.
– Fraud prevention.
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13. Prescription Storage and Retention
Prescription information may be retained for a period necessary to:
– Fulfil an order.
– Maintain appropriate business records.
– Meet applicable legal or regulatory requirements.
– Resolve disputes.
– Prevent fraud or misuse.
Retention periods may vary depending on the nature of the record and applicable requirements.
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14. Medicine Orders and Cancellation
Medicine orders may be subject to additional cancellation restrictions.
A cancellation request may be accepted only where:
– The order has not progressed beyond the applicable processing stage.
– The product is legally eligible for cancellation.
– Applicable prescription requirements allow cancellation.
Once a medicine has been dispensed or dispatched, cancellation or return may be restricted.
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15. Returns of Medicines
For safety and regulatory reasons, medicines may have restricted return eligibility.
A medicine may generally not be eligible for return after dispatch or delivery except where an applicable legal right or qualifying issue applies.
Examples of qualifying issues may include:
– Incorrect medicine supplied.
– Damaged product.
– Defective product.
– Other circumstances requiring a remedy under applicable law.
See our Return, Refund & Cancellation Policy for additional information.
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16. Damaged or Tampered Medicine Packaging
Do not use a medicine if:
– The packaging appears tampered with.
– The seal appears broken.
– The medicine appears damaged.
– The packaging is significantly damaged.
– The product appears contaminated or otherwise unsafe.
Contact B MultiStore customer support promptly for assistance.
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17. Expiry Information
We aim to supply products within applicable quality and expiry requirements.
Customers should check the expiry date and product information before use.
Do not use medicines after their expiry date.
If you receive a product with an apparent expiry-related issue, contact B MultiStore customer support promptly.
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18. Cold-Chain or Special Storage Products
Certain medicines or healthcare products may require special storage or transportation conditions.
Where applicable, additional handling and delivery requirements may apply.
Availability may be restricted to locations where appropriate delivery conditions can be maintained.
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19. Controlled or Restricted Products
Certain medicines or healthcare products may be subject to additional restrictions.
B MultiStore may require additional verification or may refuse an order where the applicable legal or regulatory requirements cannot be satisfied.
We will not knowingly supply products in violation of applicable law.
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20. Age or Identity Verification
Certain products may require age, identity, or other verification.
Where required, customers must provide accurate information and complete the applicable verification process.
Orders may be cancelled if required verification cannot be completed.
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21. Quantity Restrictions
Medicine orders may be subject to quantity restrictions based on:
– Prescription instructions.
– Applicable law.
– Product restrictions.
– Availability.
– Professional or regulatory requirements.
B MultiStore may limit or refuse quantities that cannot lawfully or appropriately be supplied.
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22. Prescription Belonging to Another Person
If you place an order on behalf of another person, you confirm that you are authorised to provide the required prescription and information.
You are responsible for ensuring that the information provided is accurate and lawfully provided.
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23. Emergency Medical Situations
B MultiStore is not an emergency medical service.
If you or another person is experiencing a medical emergency, seek immediate assistance from an appropriate emergency medical service or healthcare professional.
Do not delay emergency treatment while waiting for an online order.
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24. Product Information
Medicine information displayed on the website may include information supplied by manufacturers, distributors, or other authorised sources.
Packaging, manufacturer information, product appearance, or other details may change.
Always refer to the product packaging and accompanying information supplied with the medicine.
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25. Fraud and Misuse
B MultiStore may investigate suspected:
– Prescription fraud.
– Fake prescriptions.
– Multiple-use prescription abuse.
– Identity misuse.
– Payment fraud.
– Account abuse.
– Attempts to obtain restricted products unlawfully.
Orders may be cancelled and accounts may be restricted where permitted by law.
Information may be provided to appropriate authorities where legally required.
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26. Delivery of Prescription Medicines
Prescription medicines may require additional processing before dispatch.
Delivery may be delayed where:
– Prescription verification is pending.
– Additional information is required.
– A pharmacist or authorised person needs to review the order.
– Stock needs to be confirmed.
– Delivery restrictions apply.
See our Shipping & Delivery Policy for additional information.
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27. Customer Responsibility
Customers are responsible for:
– Providing genuine information.
– Providing a valid prescription where required.
– Uploading clear documents.
– Following professional medical advice.
– Checking product information before use.
– Storing medicines according to instructions.
– Keeping medicines away from children where appropriate.
– Not sharing prescribed medicines with other people.
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28. Changes to This Policy
B MultiStore may update this Prescription & Medicine Policy from time to time.
The latest version will be published on this page with an updated Last Updated date.
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29. Contact Us
For questions relating to prescriptions or medicines, contact:
B MultiStore
Business/Company Name: [B MultiStore]
Registered Address: [A-28 Valamnagar shopping, simadagam, surat, guj. 395006]
Email: [info@bmultistore.com]
Phone: [+91 ]
Customer Support Hours: [10.00 am to 5.00 pm]
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30. Related Policies
Please review these policies together:
– Return, Refund & Cancellation Policy
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31. Customer Acknowledgement
By submitting an order for a medicine or healthcare product through B MultiStore, you acknowledge that you have read and understood this Prescription & Medicine Policy and agree to comply with the applicable requirements.
B MultiStore — Safe, Convenient & Responsible Healthcare Shopping.